At Jazlyn Hikes, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help with our straightforward return and refund process.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase (e.g., order confirmation or receipt).
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or final sale terms. These will be clearly indicated at the time of purchase.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the next steps.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed in cash only, typically at the time of product collection or via agreed courier arrangement.
Refund Timeline
Approved cash refunds are usually issued within 3–5 business days after return approval.
Questions?
For assistance with returns or refunds, feel free to reach out to us at [email protected]. We’re here to help ensure a smooth experience.